Refund and Return Policy for Black-Hood.com

Effective Date: [01-21-2025]

At Black-Hood.com, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to assist you. Please review our refund and return policy carefully to understand how we handle returns and refunds.

1. Return Eligibility

To qualify for a return:

  • Items must be unused, undamaged, and in their original condition with all tags and packaging intact.
  • Returns must be initiated within [Insert Days, e.g., 30 days] of receiving your order.
  • Certain items, such as perishable goods, custom products, or final sale items, may not be eligible for return.

2. How to Initiate a Return

Follow these steps to start your return:

  • Contact our customer support team at support@black-hood.com or call us at +92 329 3927074 to request a return.
  • Provide your order number, proof of purchase, and details of the item you wish to return.
  • Ship the product to the address provided by our support team. Please note that the return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method.
  • Please allow [Insert Days, e.g., 5-10 business days] for the refund to reflect in your account.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@black-hood.com with details of the issue, and we will assist you further.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods (e.g., food, flowers)
  • Customized or personalized items
  • Digital downloads or gift cards
  • Items marked as “final sale”

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at support@black-hood.com with photos or videos of the issue.
  • We will arrange for a replacement or a full refund, depending on your preference.

7. Cancellation Policy

Orders can be canceled within [Insert Hours, e.g., 24 hours] of purchase. Once the order has been processed or shipped, it cannot be canceled.

8. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, feel free to reach out to us:

  • Phone: +92 329 3927074
  • Email: support@black-hood.com
  • Address: A-199 Punjabi Saudagar Society, Scheme 33, Karachi, Pakistan